Due to color displays on various monitors frame colors displayed may not be accurate. Please confirm the manufacture color model number/name prior to placing an order to ensure accuracy. We are not responsible for any color inaccuracy of frames displayed. We can guarantee that frame orders will be accurately filled with the correct model and color number/name as ordered.
If, for any reason, you are not satisfied with your purchase, you may return or exchange an item within 30 days of the original order date. All frames being returned must be in original condition - New along with all original materials. When returning frames please obtain a Return Merchandise Authorization (RMA), you must have an RMA for all returns.
If the product is defective, please include original packaging, warranty information, and instructions with the returned merchandise.
If the item returned or exchanged is not defective, there will be a 20% restocking charge. If you are returning prescription lenses, they are not refundable. Any shipping charges incurred are not refundable.
Lenses and Coatings Warranty
Lenses purchased with an antireflective (AR) coat are warranted for 1 year from date of purchase against AR breakdown or scratches due to normal wear. Lenses purchased with a scratched coating only are warranted for 1 year from date of purchase against scratches due to normal wear. Eyewear Select reserves the right to inspect lenses to make a final determination if lens coating breakdown was due to normal wear. Shipping costs are not covered under this warranty.
Order Cancellation Policy
Should you need to cancel an order, you may cancel the order at no cost, within 24 hours of its placement. If the order is cancelled after 24 hours, you will incur a 20% restocking fee.
Receiving Damaged or Incorrect Product
If you receive an incorrect or damaged product, please contact us at 1-800-985-2EYE within three days of receiving the product. To process the transaction, you’ll need the order ID number located on the invoice. If you have not contacted us within three days, the damaged product may have to be handled by the manufacturer directly. Please allow five to seven business days (i.e., Monday through Friday) to process the claim.
Non-Defective Product Returns
If you would like to return a non-defective item for credit only, you may do so within 30 days of the ship date. A 20% restocking fee will apply. The product cannot be returned or exchanged after the 30-day period. Please allow up to seven days for a credit to appear on your bank statement.
If you return new or unused products (i.e., no wear on the item, tags, or case) for credit, please be sure the product is returned in its original packaging, complete with warranty cards, instructions, and demo lenses, if any.
Shipping Products
Ship returns via to: (Enclude your RMA number on the outside of the package.) We recommend shipping products with a service that offers shipment tracking.
Eyewear Select
P.O. Box 400931
Cambridge, MA 02140
