Privacy, Shipping, Billing, Return Policy, Terms of Use, and Contact
Due to color displays on various monitors frame colors displayed may not be accurate. Please confirm the manufacture color model number/name prior to placing an order to ensure accuracy. We are not responsible for any color inaccuracy of frames displayed. We do guarantee that frame orders will be accurately filled with the correct model and color number/name as ordered and is indicated by the manufacture.
If, for any reason, you are not satisfied with your purchase, you may return or exchange an item within 30 days of the original order date. All frames being returned must be in original condition - New along with all original materials. When returning frames please obtain a Return Merchandise Authorization (RMA), you must have an RMA for all returns. Returns are subject to restocking fees.
If the item returned or exchanged is not defective, there will be a 20% restocking charge. If you are returning prescription lenses, they are not refundable. Any shipping charges incurred are not refundable.
Lenses and Coatings Warranty
Lenses purchased with an antireflective (AR) coat are warranted for 1 year from date of purchase against AR breakdown or scratches due to normal wear. Lenses purchased with a scratched coating only are warranted for 1 year from date of purchase against scratches due to normal wear. Eyewear Select reserves the right to inspect lenses to make a final determination if lens coating breakdown was due to normal wear. Shipping costs are not covered under this warranty.
Receiving Damaged or Incorrect Product
If you receive an incorrect or damaged product, please contact us at 1-800-985-2EYE within three days of receiving the product. To process the transaction, you’ll need the order ID number located on the invoice. If you have not contacted us within three days, the damaged product may have to be handled by the manufacturer directly. Please allow five to seven business days (i.e., Monday through Friday) to process the claim.
Order Cancellation Policy
Should you need to cancel an order, you may cancel the order at no cost, within 24 hours of its placement. If the order is cancelled after 24 hours, you will incur a 20% restocking fee.
Non-Defective Product Returns
If you would like to return a non-defective item for credit only, you may do so within 30 days of the ship date. A 20% restocking fee will apply. The product cannot be returned or exchanged after the 30-day period. Please allow up to seven days for a credit to appear on your bank statement.
If you return new or unused products (i.e., no wear on the item, tags, or case) for credit, please be sure the product is returned in its original packaging, complete with warranty cards, instructions, and demo lenses, if any.
Shipping Products
Ship returns encluding your RMA number on the outside of the package to:
Eyewear Select
P.O. Box 401001
Cambridge, MA 02140
We recommend shipping products via USPS with shipment tracking. (Shipments that require a signature will delay your order.) Please ship via USPS as FedEx and UPS will NOT deliver to a PO Box.
EyewearSelect.com is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.
In addition, EyewearSelect.com will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.
No Sharing of Personal Information
EyewearSelect.com never sells, rents, leases or exchanges your personal information with other organizations. EyewearSelect.com assures you that the identity of all who contact us through this Web site will be kept confidential. EyewearSelect.com may occasionally send mailings on behalf of other organizations or ministries when their interests align with Eywear Select.
Security
EyewearSelect.com is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. EyewearSelect.com uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted EyewearSelect.com employees who have been specially trained in processing this information.
Cookies
From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.
Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.
Children's Online Privacy
We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child's access to the Internet and to our site in order to ensure that his or her privacy is well protected.
To read more about online safety and how to become more involved with your child's online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on ProtectKids.com.
Shipping Policy
Most orders are shipped within 3 business days. All orders are shipped via USPS, DHL, FedEx, UPS or comparable carrier. Processing time of your order can vary from 3-14 days depending on product availability, or in some cases up to 4-6 weeks. Orders shipped by ground service average 4-10 business days from date of order to reach its destination. Orders shipped by priority service (Priority Shipping) average 3-7 business days from date of order to reach its destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. We are not able to ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.
Billing Policy
We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.
Account policy
EyewearSelect.com reserves the right to de-activate or remove any user accounts provided at www.EyewearSelect.com without a notice if user has provided wrong information, has violated common Internet policies or if the account has been inactive for more than 60 days.
Contacting Us
If you have comments or questions about any of our policies or our website, please contact us. For information about your payment or order, please contact us at 1-800-985-2393 during office hours (10AM - 5PM EST M-F).
Our mailing address is:
Eyewear Select
P.O. Box 401001
Cambridge, MA 02140
