What kinds of credit cards do you accept?
Answer:Transactions go through PayPal which accepts Mastercard, Visa, American Express and Discover. You do not need to be a member of PayPal to use it.
Question:What are the shipping and handling charges?
Answer:Shipping and handling information is available on our web site.
Question:Do you ship to international locations?
Answer:We can ship to most international locations. The handling fee for all international shipments varies so please contact us via email to get specific information about your destination.
Question:Do you sell only brand name glasses?
Answer:At discount-designer-frames.com we sell only 100 percent, authentic, name brand glasses, and pass along the savings realized by conducting business online to our customers.
Question:If I need repairs, where do I go?
Answer:Manufacturer web sites are the best place to find repair and warranty information. Usually, manufacturer warranties do not cover damage to the lens or frame due to misuse.
Question:Do you sell prescription sunglasses?
Answer:We offer a wide selection of brand name prescription sunglasses including: Bolle, Rayban, LA Eyeworks and others. Please contact us for more information.
Question:Can I order an item that’s not shown on the site?
Answer:We will do our best to locate and order the item you desire, if we carry the brand name and the particular item is not discontinued. It’s helpful if you can give us the model number of the item. Please contact us at service@discount-designer-frames.com or call us (see number above) with the necessary information.
Question:What about stock availability?
Answer:In rare cases, the item you are requesting may be out of stock or back ordered from the manufacturer. To check about stock availability of a particular item, please contact us at service@discount-designer-frames.com.
Question:Why are some items discontinued?
Answer:Most likely it’s because that particular model is no longer popular or has been replaced with a similar but updated model. Often, discontinued models are out of stock, however, we will be happy to check the availability for you. Please contact us at service@discount-designer-frames.com.
Question:Can you help me pick out the right style of glasses?
Answer:Our consultants are happy to help in the selection of frames and lens that fit your needs and life style. With thousands of styles to choose from, the process can sometimes be overwhelming. A good place to start is on our web site under the frame styling and tips sections. Once you’ve reviewed the information here, it’s a good idea to visit a local optical store and try on a variety of styles. Note the style name and number and call us to assure you will get the best possible price for your selection. If you still need more help, please call us at 1-800-985-2EYE and we will be pleased to assist you.
Question:What does polarization mean and what is so good about it?
Answer:Anyone who enjoys outdoor sports appreciates the benefits of polarized lenses. Once used almost exclusively by boat enthusiasts and fisherman, people who spend even a small amount of time in outdoor sunlight find polarized lenses are a necessity. Light reflected from a smooth road or water surface can often cause an annoying and sometimes even dangerous glare. Polarized lenses block this horizontal light ray with a vertical one. Please visit our website for more details about the benefits of polarization.
Question:Can I purchase a discount-designer-frames gift certificate?
Answer:At discount-designer-frames, gift certificates are available in a variety of denominations, ranging from $25 to $500. Our gift certificates are available for delivery via email or regular post.
Question:Do you provide cases for your glasses?
Answer:We offer free cases for all of our glasses. They are packaged in the original case provided by the manufacturer.
